Privacy Policy

Overview

Health Cure Zone respects your privacy. This policy explains what information we collect when you use our website, book an appointment or subscribe to our newsletter, how we use it, and the choices you have.

We keep this simple: we collect only what we need to provide care and to communicate with you, and we never sell your personal information.

Information we collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, email address and telephone number.
• Enquiry details you choose to share, including the service you are interested in and the message you send us.
• Appointment information such as preferred times, appointment history and your preferred way of being contacted.
• Health information you share with our clinical team during consultations, which is handled as confidential medical information.
• Technical information such as browser type and general usage patterns, used to keep the website working properly.

How we use your information

We use your information to:

• Respond to enquiries and arrange appointments.
• Provide, coordinate and follow up on your care.
• Send the newsletter you asked for, or service messages about your appointments.
• Improve our website, services and patient experience.
• Meet our legal, professional and record-keeping obligations.

We do not use your health information for advertising, and we do not sell your personal data to anyone.

Health information and confidentiality

Clinical information is treated as confidential. It is shared only with the clinicians involved in your care, or with anyone you explicitly ask us to include — for example a family member or another treating professional.

Where information must be shared for safety or legal reasons, we share only what is necessary and we explain what we are sharing and why, unless the law prevents us from doing so.

Cookies and analytics

Our website uses a small number of cookies and similar technologies to remember your preferences and to understand which pages are useful. These help us make the site clearer and easier to use.

You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how parts of the website work.

Newsletter and marketing preferences

If you subscribe to our newsletter, we use your email address to send health guidance, seasonal reminders and clinic news. You can change your mind whenever you like:

• Use the unsubscribe link in any newsletter email, or
• Use our Unsubscribe page to stop receiving messages, or
• Contact us and ask us to update your preferences.

We honour unsubscribe requests promptly. Vital messages relating to your appointments or care are separate from marketing and will still be sent when needed.

Sharing with trusted partners

We work with carefully selected service providers — such as laboratory partners, secure hosting and email delivery providers — who may process information on our behalf. They are required to protect it and to act only on our instructions.

We do not share your information with advertisers or data brokers, and we do not sell personal information under any circumstances.

How we protect your information

We use appropriate technical and organisational safeguards to protect your information, including access controls, secure systems and staff training. Only team members who need information to do their work can access it.

No system can be guaranteed to be completely secure. If we ever become aware of a breach affecting your information, we will notify you and the relevant authorities as required.

How long we keep information

We keep personal information only as long as we need it for the purposes described in this policy, or as required by professional and legal record-keeping rules. When information is no longer needed, we delete or anonymise it securely.

Your rights and choices

You can ask us to:

• Show you the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need to keep.
• Stop sending you newsletter or marketing messages.
• Restrict or object to certain uses of your information.

To make a request, contact us using the details on our Contact Us page. We may need to verify your identity before we act, and some records must be retained for legal reasons.

Children's privacy

Our website is intended for adults. Where a child receives care, their information is provided and managed by a parent or guardian, and children's privacy is protected to the same standard as any patient's.

Third-party links

Our website may link to external websites we think are useful. We are not responsible for their content or privacy practices. We recommend reading the privacy policy of any site you visit.

Changes to this policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The current version always applies, and significant changes will be highlighted on this page.

How to contact us

For any privacy question or request, email contact@healthcurezone.com or call {PHONE_DISPLAY}. Our full clinic address is available on the Contact Us page.